Tanya McLeish Osteopathy
Sevenoaks Hildenborough Locksbottom Eynsford
GDPR 2018 Privacy Notice
This document refers to personal data, which is defined as information concerning any living person (a natural person who will hereafter be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1. Tanya McLeish Osteopathy, based at;
Bower Farm House, Bower Lane, DA4 0HN
8 East Street, Bromley, BR1 1QX
134 High Street, Sevenoaks, TN13 1XA
which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopath, is pleased to provide the following information:
2. Who we are
The Osteopath diagnoses and treats health conditions. Treatments are carried out with accordance with the Institute of Osteopathy's patient charter.
3. Personal Data
a) for the purposes of providing treatment, the Osteopath may require detailed medical information. I will only collect what is relevant and necessary for your treatment. When you visit the practice, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the Osteopath to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) for marketing purposes, the Osteopath may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) in making initial contact with the practice you consent to the Osteopath maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or I decide to desist in promoting my services. The Osteopath does not broker your data and you can ask to be removed from the marketing database by emailing or phoning the practice using the contact details provided at the end of the Privacy Notice.
d) some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to my website, including, but not limited to, personally identifying information like Internet Protocol (IP) addresses.
f) the Osteopath will only collect the information needed so that I can provide you with the services you require, the business does not sell or broker your data.
4. Legal Basis for processing any personal data
To meet my contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5. Legitimate interests pursued by the Osteopath
To promote treatments for patients with all types of health problems indicated for osteopathic care.
Through agreeing to this privacy notice, you are consenting to the Osteopath processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
The Osteopath will keep your personal information safe and secure. The administration team will have access to your contact details so that they can make appointments and manage your account. The Osteopath will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8. Retention Policy
The Osteopath will process personal data during the duration of any treatment and will continue to store only the personal data needed for minimum eight years after the contract has expired to meet any legal obligations. Records concerning minors who have received treatment will be retained at least until the child has reached the age of 25.
9 Data Storage
All data is held in the United Kingdom. The Osteopath does not store personal data outside the EEA. The patient records used in the practice are stored securely in a locked cabinet. The practice is registered with the ICO.
10. Your rights as a data subject
At any point whilst the Osteopath is in possession of, or processing your personal data, all data subjects have the following rights;
Right of access - you have the right to request a copy of the information that I hold about you
Right of rectification - you have a right to correct data that I hold about you that is inaccurate or incomplete
Right to be forgotten - in certain circumstances you can ask for the data I hold about you to be erased from my records
Right to restriction of processing - where certain conditions apply you have a right to restrict the processing
Right of portability - you have the right to have the data I hold about you transferred to another organisation
Right to object - you have the right to object to certain types of processing such as direct marketing
Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that the Osteopath refuses your request under rights of access, I will provide you with a reason as to why, which you have the right to legally challenge. At your request the Osteopath can confirm what information I hold about you and how it is processed.
11. You can request the following information:
Identity and the contact details of the person or organisation (Osteopath) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of the Osteopath and information about these interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to
How long the data will be stored
Details of your rights to correct, erasure, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO)
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn't collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
12. To access what personal data is held, identification will be required
The Osteopath will accept the following forms of identification (ID) when information on your personal data is requested; a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the Osteopath is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to ;
email@example.com or by phoning +44 (0)7956246307 or writing to me at the address further below.
The practice complaints procedure is outlined once a patient has contacted the Osteopath with a complaint, either by phone, mail, or email.
In the event that you wish to make a complaint about how your personal data is being processed by the Osteopath you have the right to complain to me. If you do not get a response within 30 days, you can complain to the ICO or General Osteopathic Council.
The details for each of these contacts are;
Tanya McLeish, Bower Farm House, Bower Lane, DA4 0HN, firstname.lastname@example.org, 07956246307
ICO - Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Telephone 0303 123 1113 or email ico.org.uk/global/contact-us/email
General Osteopathic Council - Osteopathy House, 176 Tower Bridge Road, London SE1 3LU, Telephone 0207 357 6655 or email email@example.com